Our Privacy Commitment
SSL Encryption
All your data is protected with 256-bit SSL encryption. No third party can access your information.
We Do Not Sell Your Data
9xfil never sells your personal information. Your data is used solely to improve our services.
Secure Servers
Our servers operate to the highest security standards and undergo regular security audits.
Transparent Policy
We are transparent about what data we collect and why. There are no hidden agendas.
Your Control
You can request to view, correct, or delete your data at any time.
GDPR Compliant
Our Privacy Policy has been developed in accordance with international GDPR guidelines.
1. Introduction
9xfil (https://9xfil.net) takes your privacy extremely seriously. This privacy policy document explains what personal information 9xfil collects, how that information is used, and the steps we take to keep it secure.
By using our platform, you are considered to have accepted this Privacy Policy. Please read it carefully. If you disagree with any part of it, we recommend you refrain from using our platform.
This Privacy Policy applies to all registered and unregistered users who access 9xfil's website or related services from any device. Users under the age of 18 are strictly prohibited from using our platform.
This Privacy Policy was last updated in January 2026. Any changes to the policy will be published on this page.
2. What Information We Collect
9xfil collects various types of information to provide you with the best possible service. This information is gathered in two main ways: what you provide directly, and what is collected automatically as you use the platform.
Information Provided Directly
- Full name, date of birth, and gender
- Email address and mobile number
- Current and permanent address
- Payment details (bKash/Nagad/Rocket number)
- Identity verification documents (NID or passport)
- Content of communications with the support team
Automatically Collected Information
- IP address and device information
- Browser type, operating system, and screen resolution
- Approximate geographic location
- Login and logout timestamps on the platform
- Betting activity and transaction history
- Cookies & Session Data
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Personal Identity | Account Verification | 5 years after account closure |
| Payment Information | Transaction Processing | 7 years after account closure |
| Login Credentials | Security Monitoring | 1 Year |
| Cookie Data | Improving User Experience | 30–365 days |
3. How Your Information Is Used
9xfil uses your information only for specific, legitimate purposes. We will never use your data for any other purpose without your permission.
- Account Management: Your information is used for registration, login, and account verification.
- Transaction Processing: Payment information is used to process deposits, withdrawals, and bonus payouts.
- Customer Support: Your contact information is used to respond to your questions or complaints.
- Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
- Service Improvement: Anonymized data is analyzed to improve platform performance and user experience.
- Legal Obligation: Certain information is retained to comply with regulatory authority requirements.
- Promotional Communications: Offers and updates are sent with your consent only. You can unsubscribe at any time.
We never sell or rent your data to advertising companies. Your privacy matters to us more than business.
4. Who Your Information Is Shared With
9xfil takes great care when it comes to sharing your personal information with third parties. Data is only shared in the specific circumstances outlined below.
- Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
- Regulatory Authority: Information may be disclosed to government authorities to comply with legal requirements or court orders.
- Fraud Prevention Agencies: Limited data is shared with industry-recognized organizations to detect and prevent suspicious activity.
- Technology Partners: IT service providers engaged in platform operations may access limited data under strict confidentiality agreements.
Outside of the circumstances listed above, 9xfil does not share your information with anyone. Your data is never sold, rented, or exchanged with any third party.
5. Cookie Policy
9xfil uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser.
Cookie Types
- Essential Cookies: Required for login sessions and security. The platform cannot function properly without them.
- Functional Cookies: Remembers your preferences such as language and theme.
- Analytics Cookies: Helps us understand which sections of the platform are used most.
- Marketing Cookies: Used to show you relevant offers based on your interests (with your consent only).
You can disable cookies at any time through your browser settings. Please note that doing so may limit certain platform functionality.
6. Data Security Measures
9xfil employs industry-leading technical and organizational measures to protect your personal data. Our security framework is multi-layered and kept regularly up to date.
- 256-bit TLS/SSL encryption is applied to all data transmissions.
- Servers are protected by firewalls and intrusion detection systems.
- Passwords are never stored in plain text; bcrypt hashing is used at all times.
- Access to sensitive data is strictly limited to authorized personnel only.
- Regular security audits and penetration testing are conducted.
- Data backups are stored in secure, encrypted locations.
If a security breach is detected, we will notify affected users within 72 hours and inform the relevant authorities.
7. Your Privacy Rights
9xfil believes every user should have full control over their own data. Your rights are set out in detail below.
Right to Access
You can request to know what information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you can request that it be updated.
Right to Erasure
In certain circumstances, you have the right to request that your data be deleted.
Right to Object to Processing
You may object to your information being used for marketing purposes, and your objection will be honored.
Right to Data Portability
You can request a copy of your data in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your data.
To exercise any of the rights above, email us at support@9xfil.net. We will respond within 30 business days.
8. Third-Party Links & Services
9xfil's platform may occasionally reference third-party services. These third parties operate under their own privacy policies, for which 9xfil bears no responsibility.
Payment processors such as bKash, Nagad, and Rocket handle your transactions under their own privacy policies. We only share the minimum information necessary with these services.
We recommend reading a third party's privacy policy before using their services. 9xfil is not responsible for how third parties handle your data.
9. Data Retention Policy
9xfil retains your data for as long as necessary or as required by law. Even after account closure, certain information may need to be kept for a specified period due to legal obligations.
- Account Information: Retained for a minimum of 5 years after account closure.
- Financial Transactions: Retained for up to 7 years after account closure for legal compliance purposes.
- Support Contact: Retained for 2 years after the issue is resolved.
- Cookies & Sessions: Between 30 days and 1 year, depending on the type.
- Marketing Consent: Retained until consent is withdrawn.
Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.
10. Contact & Complaints
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We take every message seriously.
- Email: support@9xfil.net
- Live Chat: Available 24/7 on the platform
- Help Center: Visit Help Center
We typically respond to privacy-related requests within 7 business days. Complex requests may take up to 30 business days.
If you believe we have failed to protect your data, please contact us directly first. We will do our best to resolve the issue promptly.